Confirm the Outage

Before calling the Cooperative, check lights and appliances in other parts of the house. If all your lights are off, check with a neighbor to see if their power is off. Checking with neighbors about their power before calling the Cooperative will help us determine how widespread the power outage is.

Check Outage Status Map:
http://www.outageentry.com/dvOSM4/dvOSM4.php?Client=ARKVALLEY

Report Power Outage Online
Please have your account number, phone number, or meter number readily available. Reporting online ensures no busy signals and enters your outage directly into our system.
http://www.avecc.com/account-services/outage-reporting/

In the event of a major prolonged outage, important news and restoration updates will be posted on our Homepage under Outage Information or News Center/Featured Post Outage Update.

Sign up with AVECC to receive outage updates and information via email: Sign Up

Being Prepared for Power Outages

Lighting: Keep a flashlight, candles or kerosene lamp in a convenient place where it can easily be found in the dark.

Information:Have a battery-powered radio available so you will be able to receive local weather reports and news bulletins. Arkansas Valley Electric works closely with local radio stations to keep the members informed about restoration efforts during major system contingencies.

Food: Stock emergency food and related items along with a manual can opener. Keep refrigerator and freezer doors closed as much as possible to prevent cold air from escaping.

Protect Your Appliances: Turn off or unplug large appliances that come on automatically and disconnect sensitive electronic equipment such as VCRs, computers and TVs to avoid possible damage from lightning or a power surge. Leave a light fixture turned on in several rooms to let you know when electricity is restored.
Play it Safe: Assume that any downed power line or anything the line touches is energized. Although they may be touching the ground, the line could become energized at any moment. Never attempt to move trees from power lines. Notify your Cooperative immediately of any downed lines and let them handle the situation.

After the Power is Restored

Wait a few minutes and then turn on a few appliances at a time to prevent a sudden inrush of current on the power lines. Check food in refrigerators and freezers for signs of spoilage. If in doubt, throw it out.

Contacts:

Ozark Headquarters Office*
1811 W. Commercial St.
P.O. Box 47, Ozark, AR 72949
1-800-468-2176 or (479) 667-2176
Fax (479) 667-5238

Waldron District Office*
1908 S. Main
P.O. Box 9, Waldron, AR 72958
1-800-468-2152 or (479) 637-2151
Fax (479) 637-2153

Pocola, OK. District Office*
1302 South Pocola Blvd.
P.O. Box 490, Pocola, OK 74902
1-800-468-2419 or (918) 436-2419
Fax (918)436-9923

Van Buren District Office*
615 East Pointer Trail
Van Buren, AR 72956
1-800-486-9910 or (479) 474-8854
Fax (479) 474-1575

*Arkansas Valley Electric Cooperative Office Hours (All Offices):
Monday – Friday
8:00 A.M. to 5:00 P.M.